Giving feedback...
Posted on 26th March 2025 at 07:35
Opening our e mails the other morning and, as is traditional, making full use of the “delete” button to bring the inbox down to a more manageable size (!), it struck us just how many requests there were for feedback.
Sadly, most of these were auto generated, with a distinct odour of “ticking the box”, rather than being a genuine request for feedback which would be used to improve their goods or service. Or, dare we say it, for the benefit of the Customer rather than the Company (!). Deep calming breaths all round…